The Account Coordinator is responsible for assisting the Account Managers in the service of his/her assigned accounts which includes web-tool training, eligibility help, trouble-shooting plan or member issues, report requests, and coordination with internal departments to fulfil day-to-day client needs or requests. This position will also assist in plan implementation and interaction for plan updates and changes when required.
Essential Duties & Responsibilities
Education and Experience
Knowledge, Skills, and Abilities
Work Environment / Physical Demands
This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard phone equipment. May have occasional high stress when dealing with customers/clients. Travel required approximately 5-10% of the time.